FREQUENTLY ASKED QUESTIONS 

PRODUCT

HOW LONG DO YOUR PRODUCTS LAST?
Once you get these tasty treats home we’re sure they wont last long, however they have a shelf life of 12months. Always check the use by/expiry date before consumption and make sure products a kept stored as recommended.


    CAN I REFRIDGERATE MY PROTEIN BALLS?
    Yes. Your protein balls can be kept refrigerated or in a cool dry place like your kitchen pantry.

     

    WHAT HAPPENS IF I HAVE FOOD ALLERGIES?
    Don't stress! Our chefs take the highest care to keep allergy prone ingredients out of certain products; however, they may still be present as all of our products are produced in the same kitchen. Please email info@wheywhip.com for a full list of ingredients.

     

    ARE WHEYWHIP PRODUCTS GLUTEN FREE?
    Most of our product range is gluten free. We suggest that you check each product ingredient thoroughly before consumption.

     

    WILL I RECEIVE EXACTLY WHAT IS SHOWN IN THE IMAGES?
    Please note that our products are packed and portioned according to weight and that quantity/pieces shown in images may vary.

     

    ORDERING

    HOW DO I ORDER?

    Browse our protein balls online menu, add products to your shopping cart and proceed to the checkout when you’re ready.

    Alternatively, you can also buy from your local stockist who stock a range of our products.

    IS THERE A MINIMUM ORDER?

    There is no minimum order.
     

    CAN I ORDER PROTEIN ICE CREAM ONLINE?

    At this stage our ice cream is available exclusively through our wide range of stockists across Australia. You can locate these under the Stockist tab. 

     

    PAYMENT

    HOW DO I PAY?

    At the checkout you will be asked to enter your details for payment online through Shopify Payments.

    We accept VISA, MasterCard and AMEX debit/credit cards and payment via Stripe.

    WHAT IF MY PAYMENT IS DECLINED?

    We are unable to process your order for delivery if your account has insufficient funds.

    WheyWhip accepts no responsibility for any fees or charges for overdrawn accounts, so please check with your financial institution.

    DELIVERY

    WheyWhip delivers all across Australia with Australia Post & Fastway Couriers. 

    HOW MUCH IS DELIVERY?

    Wheywhip has a super affordable flat rate of $8 for postage across Australia regardless of how many boxes you order. 
     

    HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

    WheyWhip orders are dispatched twice weekly and should arrive within 2-7 working days depending on your location. Customers situated in Perth may not receive their order for 9 working days. 

    CAN I TRACK MY ORDER?

    Yes. When WheyWhip receives your order and places a booking for your order with either Fastway or Australia Post you will be sent a tracking number. This tracking number can be utilized at www.fastway.com.au/courier-services/track-your-parcel OR www.auspost.com.au 

    DO I NEED TO BE HOME TO RECEIVE DELIVERY?

    If you are not at home when your delivery arrives the courier will drop it to your nearest post office or participating pick up point and leave you an attempted delivery slip with the details of where you can locate your package. For assistance please contact the courier company and provide your tracking number. 

    REFUND / RETURNS POLICY

    WheyWhip Pty Ltd reserves the right to replace any damaged or unsatisfactory products delivered to customers without offering a refund. In the event of damaged product being delivered to a customer WheyWhip Pty Ltd will require adequate proof of damage from the customer before offering to replace the product.

    For more information please contact us at info@wheywhip.com or call us on (07) 3172 5449

     

    WHOLESALE

    Fallen in love with WheyWhip? We don’t blame you. Help feed our legion of fans and become a wholesaler?

    Send through your details on our Wholesale Page